Thank you for selecting MatchingFamilyShirts.com for your fashion needs. When you place an order with us, you are acknowledging that you have read, comprehended, and agreed to the following policies.

1. RETURNS

At MatchingFamilyShirts.com, we are dedicated to providing you with high-quality products. We accept returns for items that were shipped by us if the item is found to be faulty due to an error on our part, such as receiving the incorrect item or a damaged item.

Return Procedure:

Contacting Customer Service: Before initiating a return, please get in touch with our customer service team to confirm your issue and obtain the correct return address. We strongly advise against returning items without obtaining confirmation from us.

Proof of Purchase: It is important to ensure that you have proof of purchase, such as a receipt or order confirmation, when returning the item.

Avoid Using the Package Address: We kindly request that you refrain from sending your return to the address listed on the package, as this is not our designated return address. Sending items to this address may lead to complications, and we cannot guarantee the successful return of your item without prior confirmation.

Shipping Costs: Please note that you are responsible for covering the shipping costs when returning your item. Keep in mind that shipping costs are non-refundable.

2. REFUNDS

Our refund policy allows you a 7-day window from the date of arrival to provide evidence of damaged or broken items.

Refund Eligibility:

7-Day Window: To be eligible for a refund or exchange, you must notify us about damaged or broken items within 7 days of receiving your order. After this period, we regret to inform you that we cannot offer a refund or exchange.

Delivery Issues: Any delivery issues resulting from customer errors in shipping addresses or unavailability will not be eligible for return or refund. Similarly, any loss of products due to security concerns in your delivery area, as confirmed by the shipping carriers, will not be eligible for a refund.

Shipping Fee: Please be aware that the shipping fee will not be refundable once items have been shipped.

Refund Process:

Notification: Upon receiving your returned item, we will send you an email to confirm its receipt.

Approval or Rejection: You will be promptly notified of the approval or rejection of your refund request. If approved, your refund will be processed and applied to your original method of payment within a specified timeframe.

Delays: If you haven't received your refund, please allow for some processing time with your bank or credit card company. If you continue to experience delays, please contact us via the email address listed in the website's footer.

3. CANCEL THE ORDER

You have the option to cancel your order within the first 24 hours of purchase. To do so, please reach out to our customer support team using the email address provided in the website's footer. After the initial 24-hour period, orders are locked for processing and cannot be canceled.

We highly value your satisfaction and are dedicated to ensuring a seamless shopping experience. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing MatchingFamilyShirts.com.